Is your next sitting set to host 150? Or is it looking like tonight’s closing might come early? Whatever kind of service you’re setting yourself up for, it’s crucial to have the right staff on at the right time – and to ensure they’re as efficient as possible. It means saving money on labour costs and keeping venue operations buttery smooth! And luckily, Doshii’s app-to-POS integrations can help you with that! In this article, we’ll take a look at some of the pain points Doshii can help you and your venue address.
But First… What the Focaccia is POS integration?
In hospo terms, let’s think of POS-integrations as your food runner. Just as they “run” dishes from the kitchen to your hungry customers, Doshii helps your hospo apps talk directly to your venue’s POS, ensuring that everything works together easily and effortlessly. For Doshii, our service is all about integration and getting all the working parts of your venue running as sweet as honey by addressing a number of venue pain points.
1. Stop wasting time juggling multiple apps
In today’s digital world, there’s an app for… well, just about everything! From pickup & delivery, to rostering, to business intelligence and everything in between, all the tools you need to run a successful hospitality business are right at your fingertips. But managing all these apps is practically a full-time job all on its own – it’s time-consuming, overwhelming and often confusing! And if your staff are too busy constantly chasing after a dozen dinging tablets, they’re not going to be able to provide an exceptional experience for your customers.
Luckily, this is where Doshii comes in. Doshii gets your hospitality apps talking directly to your POS, so you and your staff don’t have to manage them all individually. It’s a streamlined system that provides a number of other benefits. Like what you ask?
When you’ve got orders coming in via multiple apps – like Uber Eats, DoorDash and Skip for example– your staff have to spend valuable time re-keying each order into your venue’s point-of-sale system (POS). Not only is this a gigantic time-suck, but it can also lead to costly mistakes. When your staff are flustered and pressed for time, they’re more likely to make mistakes – and all of these little mistakes can lead to wastage, unhappy customers and a big loss of revenue over time.
But good news! By sending orders directly from your pickup & delivery and in-venue ordering apps to your venue’s POS, Doshii helps ensure that mistakes are served extra-rare. It’s the most accurate data possible – and it’s served up in real-time. Pretty tasty!
3. Get the right people on at the right time
There’s nothing worse for a venue than finding yourself mismatched when it comes to your customer versus staff ratio. Too many staff on and you’re losing money through inefficiency and if you have too few, your customers are more likely to experience frustrating delays in service while your kitchen struggles to keep up. You’ll often have to pay staff overtime just to keep up!
Rostering apps like Deputy and Tanda can help you get the right staff on at the right time by analysing your sales data and forecasting future demand. But to benefit from features like these, you’ll need to manually enter your sales data into your rostering app – which can be pretty tedious and time-consuming!
Thankfully, there’s a better way. How? By connecting your existing rostering app to your POS with Doshii, you’ll get real-time sales data that can help you pinpoint when your venue is more likely to be busy and when it’s more likely to be a quiet shift. Then you can easily tailor your rosters to help your staff be at their most efficient. It minimises the risk of being caught on the wrong foot and helps you take control of your staffing solutions.
4. Offer your customers convenience with in-venue ordering
In contemporary venues, there’s one thing customers crave – convenience! Today’s customers crave a more customised service, letting them order the food they want, their way. While in-venue ordering apps like Mr Yum, Chewzie and HungryHungry give customers the convenience of ordering when they want, they also deliver convenience for venue operators, saving your staff from running around like headless chooks in a busy service, or when you’re caught short-staffed.
Better still, by effortlessly integrating your in-venue ordering app with Doshii, each order will flow straight through to your POS and off to the bar or kitchen, freeing up your staff to provide exceptional service.
5. Update your menus on the fly
Having access to so many pickup & delivery and in-venue ordering apps can be an amazing thing for your business – like squeezing in a whole extra sitting each day with half of the effort. But managing the menus for all of those apps? That can be a major headache – especially in the middle of service when you run out of a menu item!
This is where Doshii’s menu management service can save the day!
With Doshii, your staff are able to update all of your connected ordering app menus, all at once. Whether you want to remove a dish you’ve sold out of or add some specials to your menus, changes will take place across all your connected app menus in one fell swoop. Your staff can spend less time updating menus across countless apps and more time providing customers with an exceptional in-venue experience.
The bottom line
Doshii is designed to grow with your business, meaning once you’ve signed up, you can add more app-to-POS integrations to your plate anytime. We offer everything from pickup & delivery apps like Uber Eats, Mr Yum and DoorDash to reservations apps like OpenTable, NowBookIt and Resy, and payments apps like Payo and Qlub – and many more in between! Our huge range of hospitality apps makes it a piece of cake for you and your staff to keep up with your business’ growing demands – ensuring you keep hungry guests coming back for more.
Still have questions about how a POS-integration service like Doshii can help your venue save on labour costs and improve venue operations? Click here to book a FREE 15-minute consult with Doshii today!