By its very definition, hospitality is all about people. The people we serve, and the people who serve us.
As a venue operator, it’s your job to keep those two things in balance – getting your staffing levels just right to deliver the goods that keep customers coming back for more.
But getting your rostering and staff productivity just right can be a bit of a pickle. Not only is it challenging finding enough staff to run your business, but you’ve also got to master your crystal ball reading skills to ensure they’re only rostered on when they’re needed. All while juggling everything else that comes with running a successful hospitality venue!
In today’s digital world, there’s a buffet of apps to the rescue, catering to every angle of your gig – whether it’s handling pickup and delivery, sorting out rosters, or beyond. These apps bring a heap of convenience, but let’s be real, wrangling tech can be a bit much – it eats up time, gets overwhelming, and can take away from the top-notch service your customers deserve.
Taming your hospo apps with POS integration
Point-of-Sale (POS) integration has become the latest buzzword in the hospo-tech game. It’s all about getting your apps talking seamlessly to your POS and automating otherwise manual, error-prone tasks. Because in this age of fancy tech, your focus should be on dishing out stellar experiences, not trying to juggle a bunch of gadgets and apps.
Luckily Doshii is the ace up your sleeve to simplify and amp up your game. Our platform links your hospitality apps straight to your POS with a seamless flow, turning the management of all these apps into a smooth, well-oiled machine.
In this article, we’ll take a look at 5 ways you can shake things up at your venue using a POS integration partner like Doshii, making your operations smoother, error-free, and more focused on keeping your customers stoked. Cheers to hassle-free hospitality
1. Push Online Orders Straight To Your POS
Did you know it takes 45-60 seconds on average for a staff member to manually re-key an order from an online ordering app – like Uber Eats, Doordash or Menulog – into your venue’s POS?
While it might not seem like a lot, when you multiply that by the number of online orders your venue receives each week, things can really add up! Managing orders from all these apps is practically a full-time job all on its own. And if your staff are jumping between a dozen dinging tablets, they’re going to struggle to provide an exceptional experience for your customers.
Now, imagine those online orders flowing straight through to your POS in real-time and printing off where they’re needed, all without lifting a finger. By connecting your ordering apps to your POS with integration platforms like Doshii, you and your staff can get back to doing what you do best.
Did you know: It takes 45-60 seconds on average for a staff member to manually re-key an order
2. Eliminate Re-entry Errors
It’s not just the device-juggling that causes problems for venues. Manually re-keying orders from multiple ordering apps into your venue’s POS can not only lead to considerable time loss for your staff, but costly mistakes. When your staff are flustered and pressed for time, they’re more likely to make mistakes – and all of these little mistakes can lead to wastage, unhappy customers and a big loss of revenue over time.
The solution? By connecting your online ordering apps to your POS with services like Doshii, you’ll eliminate the risk of online order entry slip ups by your staff.
Did you know: Re-entry error rates drop from 6% to 0% with POS integration
3. Optimise Rosters Using Real-Time Sales Data
There’s nothing worse than finding yourself mismatched when it comes to your customer versus staff ratio. Too many staff on and you’re losing money through inefficiency; too few and your customers are more likely to experience frustrating delays while your waitstaff struggle to keep up. You’ll often have to pay staff overtime just to keep up!
Rostering apps like Deputy and Tanda can help you get the right staff on at the right time by analysing your sales data and forecasting future demand. But to benefit from features like these, you’ll need to manually enter your sales data into your rostering app – which can be pretty tedious and time-consuming.
By connecting your existing rostering app to your POS with Doshii, you’ll get access to real-time sales data to forecast your staffing needs and tailor your rosters to suit.
4. Offer Your Customers Convenience with In-Venue Ordering
Today, guests crave more control in how they’re served, including ordering the food they want, when they want, their way. In-venue ordering apps like me&u, Chewzie and HungryHungry give customers the convenience of ordering and paying in their own time, but also deliver convenience for venue operators, saving your staff from running around like headless chooks during a busy service, or when you’re caught short-staffed.
By effortlessly integrating your in-venue ordering app with Doshii, each order will flow straight through to your POS and off to the bar or kitchen, freeing up your staff to provide exceptional service.
5. Simplify Menu Management Across Platforms
Having access to so many ordering apps can be an amazing thing for your venue – like squeezing in a whole extra sitting each day with half of the effort. But managing the menus for all of those apps? That can be a major headache – especially in the middle of service when you run out of a menu item!
Doshii solves this headache by enabling your staff to update your online menus across a range of ordering apps from one central location. Whether removing sold-out items or adding specials, changes reflect across all connected app menus with just one click, allowing your staff to spend more time enhancing the in-venue experience for customers.
With Doshii menu manager you can:
- Manage menus from one place
- Update availability on one click
- Perfect your pricing in a whisk
Perfecting the recipe of rostering and staff productivity.
We know that in our people-centric industry, finding the sweet spot between serving customers and managing staff is an art. And we’re no strangers to the challenges of staffing and scheduling – it’s like trying to juggle plates while riding a unicycle.
The digital era throws a buffet of apps our way, promising convenience but often adding complexity. Doshii simplifies this by connecting your hospitality apps directly with your POS, transforming chaos into efficiency. In a world of high-tech solutions, our focus should be on creating experiences, not wrestling with devices and apps.
In this article we’ve explored five ways Doshii enhances venue operations, from streamlining online orders to optimising rosters with real-time data.
In the hustle and bustle of hospitality, where every second counts, Doshii is the sous-chef you didn’t know you needed. Here’s to hassle-free shifts, more time for what you love, and crafting unforgettable moments for your customers! Cheers!