The Dish

Boston Shaker uses Doshii’s new tech to revive old school hospitality.

Case studies
3 min read
“The service actually frees up more time for staff to spend with guests, especially as the orders are automated to go directly to the POS.”
Livi Robins, Boston Shaker Bar

Old and new world service combined.

Thanks to Doshii, Boston Shaker Bar is improving customer service and showcasing more of its extensive cocktail menu.

Livi Robins has brought a piece of 1920’s prohibition America to The Sunshine Coast with Boston Shaker Bar, a bar that combines her two passions: cocktails and music.

The origin story is short and sweet according to Livi: “I simply wanted to create a cocktail bar where people like you and I could relax, speak easy and enjoy a quality drink, in a really nice environment that has great personalised service…so I did!”

The art deco themed bar has been transporting Sunshine Coast locals to another era for three years, built on a strong service proposition with a team of genuine people who love what they do, are good at it and willing to share their years of bartending knowledge with every patron – just like the good old days. But, modern technology also plays a role. 

For Livi, introducing table ordering app me&u was all about improving customer experience. Whilst a lot of venues seek out table ordering solutions to reduce staff costs and drive efficiencies, Livi just wanted staff to have more time to focus on helping customers learn about the cocktails and spending quality time with them.

“Doshii has been a great addition. It speaks the language of me&u and the language of Impos and ensures everything works seamlessly between the two – a hidden hero behind our service proposition.”Livi Robins – Boston Shaker Bar

“We sell an experience here. Too often it feels like it’s a privilege for you to be at a venue, rather than the venue’s privilege to have you, so I wanted to create a place people could come to and feel special – something that’s become even more important when we consider the loneliness pandemic off of the back of lockdowns in Australia.

“Firstly that means having the best hospitality people in my team, but technology is also critical which is why we use me&u table ordering, integrated into Impos via Doshii. The service actually frees up more time for staff to spend with guests, especially as the orders are automated to go directly to the POS,” says Livi. 

The Doshii integration ensures there’s no time wasted rekeying orders from the me&u in-venue ordering app into Boston Shaker Bar’s POS, but it’s not just the benefit of removing a functional job from bar staff that Livi’s pleased about. 

Boston Shaker Bar – The Wharf Mooloolaba.

“With ordering now 50:50 between traditional ordering and me&u, we’ve been able to showcase so much more of our menu. We have 400 items on our back-bar, which is impossible to put on a paper menu, but digitally with a picture of a bottle it’s so much more approachable and we’ve seen customers venturing a lot more.

“The ability to quickly turn on and off different menu items has also been a bonus with Doshii!” she adds. 

Ultimately, Doshii has helped Livi combine old and new world customer service at Boston Shaker Bar, freeing up time to be better spent with guests whilst showcasing much more of the extensive menu. 

“Doshii has been a great addition. It speaks the language of me&u and the language of Impos and ensures everything works seamlessly between the two – a hidden hero behind our service proposition,” says Livi. 

 

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