<h2>Old school operator with new school savings.</h2>
<h3>Advieh and Advi’s Falafels implemented Mr Yum &amp; Doshii to help during COVID-19 but quickly saw the long-term benefits of digital ordering and POS integration.</h3>
Ask any Melburnian who happens to live on the westside: <a href="https://www.advieh.com.au/" target="_blank" rel="noopener">Advieh and Advi’s Falafels</a> are institutions. The middle-eastern and mediterranean inspired cafés have been providing vegan and vegetarian fare to locals for over 10 years. 
Gene, who founded the business with his mother Sandra, describes himself as an ‘old school operator’. Despite this, Gene leant into technology during 2020 and quickly saw the benefits of digital ordering in a socially-restricted Melbourne. 
<div id="attachment_2728" style="width: 1210px" class="wp-caption alignnone"><img aria-describedby="caption-attachment-2728" loading="lazy" class="wp-image-2728 size-full" src="https://media.doshii.com/wp-content/uploads/2021/09/27040030/Screen-Shot-2021-09-22-at-8.02.59-pm-1-1024x577.png" alt="" width="1200" height="627" />Advieh Breakfast &#8211; halloumi, avocado, homemade harrisa, dukka, poached eggs on sourdough.</div>
Gene decided to use <a href="https://www.mryum.com/" target="_blank" rel="noopener">Mr Yum</a> &amp; Doshii to facilitate at-table ordering and takeaways during COVID-19 restrictions. Initially it was Gene’s motivation to increase customer safety and hygiene that led him to Mr Yum, but by connecting it with Doshii, Gene is thrilled with the added benefit of keeping things efficient and easy to manage. 
With Doshii, <a href="/en-au/apps">Mr Yum seamlessly connects to Gene’s POS</a>, <a href="https://impos.com.au/" target="_blank" rel="noopener">Impos</a>, helping Gene to save on costs &amp; resources whilst improving customer satisfaction and safety. 
<blockquote>I came for the contactless ordering due to COVID-19 safety rules, but stayed for the long-term business benefits. <cite>Gene Kapaufs &#8211; Advieh</cite></blockquote>
Gene says, “In a traditional way it takes around 30 seconds from both the customer and member of staff to complete an order end to end. But with the <a href="/en-au/apps">Mr Yum and Doshii integration</a>, once the order is complete and payment is made, the order’s sent directly to the POS via Doshii and prints out at the relevant area, reducing costs associated with staff and resulting in faster orders.” 
“Often we have large groups of customers and it’s so much easier to manage via Mr Yum and Doshii. So I came for the contactless ordering due to COVID-19 safety rules, but stayed for the long-term business benefits.”
&nbsp;

Advieh saves 30 seconds per order with Doshii & Mr Yum.

<h2>Serving up savings.</h2>
<h3>Thanks to Doshii and Mr Yum, The Local Taphouse is seeing a 20% uplift in revenue.</h3>
Justin runs The Local Taphouse in St Kilda, Melbourne – an award winning European inspired neighbourhood tavern specialising in craft beer. 
As you can imagine, there’s a pretty lengthy beer list at <a href="https://thelocal.com.au/" target="_blank" rel="noopener">The Local Taphouse</a> but behind the scenes there’s actually just as much tech. From inventory management through to accounting software, Justin reckons the TapHouse is leveraging around 20 different software solutions to run the business at any one time, from front of house to back of house. 
And that’s where Doshii comes in. 
<div id="attachment_2728" style="width: 1210px" class="wp-caption alignnone"><img aria-describedby="caption-attachment-2728" loading="lazy" class="wp-image-2728 size-full" src="https://media.doshii.com/wp-content/uploads/2021/09/27040030/Taphouse03-1-1.jpg" alt="" width="1200" height="627" />The Local Taphouse, Melbourne – European inspired neighbourhood tavern specialising in craft beer.</div>
At the start of 2020 Justin already had integration on his mind, to ensure the business continued to grow and run smoothly. So, when he decided to leverage <a href="https://www.mryum.com/" target="_blank" rel="noopener">Mr Yum</a> for digital table ordering he made sure the service <a href="/en-au/apps">integrated directly into his impos POS</a> system.
“We went to Mr Yum because we could see the benefits to customer service. Not having to get up and queue for another round and stay at the table socialising with friends and family – it’s a no brainer.
“What we didn’t expect was the increase in spend per head from customers. Customers ordering at the table via Mr Yum on average spend 20% more,” said Justin.
<blockquote>We didn’t want another iPad at the bar, or for staff to be manually re-entering orders. We just wanted a seamless process with easy reporting and that’s exactly what we got. <cite>Justin &#8211; The Local Taphouse</cite></blockquote>
Around 30% of customers at The Local Taphouse are using the digital order at table service and due to the <a href="/en-au/apps">integration between Mr Yum</a>, Doshii and <a href="https://impos.com.au/" target="_blank" rel="noopener">Impos</a>, Justin’s staff don’t have to re-enter the orders from app to POS – an inefficient and costly process that often results in errors.
“We didn’t want another iPad at the bar, or for staff to be manually re-entering orders. We just wanted a seamless process with easy reporting and that’s exactly what we got. The bonus of extra spend is simply icing on the cake,” added Justin. 
&nbsp;

The Local Taphouse is seeing 20% uplift in revenue.

<h2>Keeping the plates spinning.</h2>
<h3>Thanks to Doshii, Shuk are streamlining their tech, creating efficiencies and saving serious money.</h3>
In Israel, The Shuk is the local marketplace; where local produce is enjoyed by local people. 
Since opening 7 years ago in Sydney’s Bondi, Shuk café is not dissimilar. 
Today, the café has expanded to include venues in Chatswood and Elizabeth Bay, as well as a catering business and online shop. <a href="https://www.shuk.com.au/" target="_blank" rel="noopener">Shuk’s</a> unique in that it’s a bakery and café in the morning, restaurant in the evening, and a catering business and wholesaler all week long.
For owner Yoni Kalfus, and partners Ariel Hefer and German Sanchez, this expansion took some juggling and each new sales channel required its own tech to help grow its revenue. But managing this melting pot of technology came with its own challenges.
“I just wanted things to be more seamless and flow, but there were too many moments in the journey when something could go wrong,” said Yoni.
<div id="attachment_2728" style="width: 1210px" class="wp-caption alignnone"><img aria-describedby="caption-attachment-2728" loading="lazy" class="wp-image-2728 size-full" src="https://media.doshii.com/wp-content/uploads/2021/09/27040032/IMG_6651-1-1.jpg" alt="" width="1200" height="627" />Keeping the plates spinning at Shuk</div>
Before integrating with Doshii, roughly 10% of Shuk’s total orders per day came from online channels. This wasn’t enough for Yoni to justify a team member dedicated to managing online sales and re-entering orders into their POS. It simply meant more work for everyone, and more chance of error. 
The business also received a lot of online catering orders but there was no automated way to get an order from the website to the kitchen quickly, often relying on Yoni himself to pass through the order into the POS and kitchen dockets. 
“The technology we were using to grow our business – our apps and our website – were actually causing more problems than they were new opportunities. Having to manually rekey orders saw quite a lot of errors crop up and more importantly, it was just a time-zapper. We were easily wasting $600 per week, so $30k a year, just having people manage the flow of online orders from apps and the website into the kitchen” added Yoni.
<blockquote>Now, there’s no need to do anything other than accept the order. <cite>Yoni Kalfus</cite></blockquote>
Now, Shuk use Doshii to get all their different tech talking and things are working seamlessly. 
The venue’s key ordering <a href="/en-au/apps">apps are directly integrated into Impos</a> saving huge labour costs and operational headaches. During Covid-19 lockdowns this has been even more important as the business operates predominantly as a wholesaler.
“Having OrderUp! connected directly into <a href="https://impos.com.au/" target="_blank" rel="noopener">Impos</a> was critical,’ says Yoni.
“Doshii is absolutely fantastic. Now, there’s no need to do anything other than accept the order. Ultimately online ordering isn’t my entire business, but it’s a really important part to get right. Doshii has helped me get it working within my business model, not fighting against it like I was before the integrations.” 
&nbsp;

Doshii saves Shuk big bucks via POS integration.

<h2>A Slice of Efficiency.</h2>
<h3>With Doshii’s help, Glorietta is saving valuable time serving hungry Sydneysiders.</h3>
All-day Italian eatery <a href="https://www.glorietta.com.au/" target="_blank" rel="noopener">Glorietta</a> is a place where you come for a drink and stay for a meal. Designed for long lunches, afterwork drinks and everything in between, the North Sydney spot is designed to adapt to pretty much any scenario.
After swinging open the doors in late spring 2019, that adaptability was quickly put to the test with the arrival of Covid-19. Instead of serving up their six types of negroni or their famous spicy vodka paccheri, the venue had to shift entirely to online sales and a wood-fired pizza delivery service.
“We’d already started to offer takeaway services in 2020 so luckily we were somehow prepared for that first lockdown. We could really put our wood-fired pizza oven to work after building up a good reputation in the very early days,” says Glorietta’s Operations, Food and Beverage Manager, Freddie Slater.
“Between lockdowns, online sales have actually ended up representing around 10-12% of our weekly revenue – pretty substantial for a 180 cover restaurant. But importantly, they’ve been our sole source of revenue during lockdown with orders coming in via <a href="https://deliveroo.com.au/" target="_blank" rel="noopener">Deliveroo</a>, <a href="https://www.ubereats.com/au" target="_blank" rel="noopener">UberEats</a> and more recently, <a href="https://www.hungryhungry.com/" target="_blank" rel="noopener">HungryHungry</a>,” he adds.
<div id="attachment_2728" style="width: 1210px" class="wp-caption alignnone"><img aria-describedby="caption-attachment-2728" loading="lazy" class="wp-image-2728 size-full" src="https://media.doshii.com/wp-content/uploads/2021/09/27040029/Glorietta_Hi-Res-2.jpg" alt="" width="1200" height="627" />Glorietta Bar and Restaurant &#8211; North Sydney.</div>
Like so many hospo venues across Australia, Glorietta has had to rely on online sales and delivery services during the pandemic. In the face of so much uncertainty, a keen eye for efficiency has become more important than ever before – especially when churning out up to 700 pizzas a day.
To help, Freddie switched Glorietta’s POS to <a href="https://impos.com.au/" target="_blank" rel="noopener">Impos</a> after the first lockdown to make the most of the Doshii integrations for Deliveroo and HungryHungry. 
“On a busy Friday or Saturday night, we have two people at the pass, one person talking to the delivery drivers and one person looking at the various iPads for each ordering app and accepting the orders. In this most recent lockdown we’ve also added a virtual kitchen called Chicken Paradiso, so it’s more like a NASA command centre than a restaurant to be honest!”
With so much happening, <a href="/en-au/apps">seamless integration</a> is critical for Glorietta. “Firstly, it reduces the amount of printers and iPads – there’s nothing scarier than a printer breaking while you’re overwhelmed with orders! Secondly, it probably saves us 40 seconds per order having things integrated” says Freddie. 
<blockquote>It probably saves us 40 seconds per order having things integrated. <cite>Freddie Slater</cite></blockquote>
“So let’s say we receive 150 orders in an hour, with Doshii’s integration, that&#8217;s an extra hour and forty minutes we’re getting back or don’t need to use. When you consider the potential knock-on effects – if we’re behind, the delivery driver isn’t going to wait and that impacts the customer – that efficiency is so important.” 
In the house of cards that is online order fulfillment, <a href="http://apps">integrating the apps directly into your POS</a> removes an entire process for your venue – it clears your plate and frees your team to focus on what’s most important – your customers.
“With Doshii purring away in the background, I can focus on getting hot pizzas out to North Sydney’s locked down, hungry residents!” says Freddie.   
&nbsp;

Glorietta saves valuable time with integrations.

Unlimited ordering, delivery, and payment apps

Look after your reservations, rosters and regulars

161+ million orders served with Doshii

Australian-based customer support

Integration

served

simply.

Orders

seamlessly.

Customers

warmly.

Data

instantly.

A clean, calm counter

Send to POS in a flash

Serve up savings

Explore more

View all apps

One place. A full buffet of apps.

Hear from our customers

" We were easily wasting $600 per week, so $30k a year, just having people manage the flow of online orders from apps and the website into the kitchen

View plans & pricing

Get connected

See how Doshii can serve you. Free for the rest of 2021!

Find your POS

Check if your POS works with Doshii

Discover our full menu of app integrations

Get in touch

Want to find out more? Chat to our Australia-based team

Questions? Let’s find the answers.

The Dish

Running a business shouldn’t be harder than it needs to be. Doshii gets your hospitality apps talking to your POS, so you have more time to do what you do best.

Doshii: Venue Integration Served Simply

Home (AU)

Turn the tables in your favour.