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Smart Hospitality knowledge base

This is an online resource for CommBank staff supporting Smart Hospitality.

Compatible Point of Sale systems

Smart Hospitality integrates with the hospitality industry’s leading POS systems.

  • Lightspeed
  • Impos
  • OrderMate
  • Bepoz
  • Idealpos
  • SwiftPOS
  • New
    Abacus

Smart Hospitality resources

Here is all the documentation you will need to both sell to and support Smart Hospitality merchants.

  • CSM Request Form

    Use this form to collect all the required information for us to get customers integrated.

    View CSM Request Form
  • Smart Hospitality core value proposition

    For more information on the Smart Hospitality value proposition, download this file.

    View core value proposition
  • Smart Hospitality POS coverage

    For more information on eligible POS and installation lead times, download this file.

    View POS coverage
  • Smart Hospitality product brochure

    For detailed documentation on Smart Hospitality and its features (approved for customers), download this file.

    Product brochure

Smart Hospitality feature matrix

Smart Hospitality offers category-leading features, but some are only available when POS integrated.

Feature MatrixStandaloneIntegrated (POS connected)
Pay via table/order feature✅✅
Pay via amount✅✅
Split by amount/people✅✅
Split by item✅✅
Split evenly✅✅
Tipping✅✅
Customised tip options✅✅
Split/Tip setting toggle✅✅
POS initiated payments (PIP)⛔️✅
Sales overview reporting✅✅
Transaction history reporting✅✅
Real-time desktop reporting dashboard⛔️✅
Refunds✅✅
Lite POS⛔️⛔️
MOTO✅✅
Receipt (paper/digital)✅✅
Accessibility✅✅
Terminal Set Up Wizard✅✅
Service POS Connection✅✅
Terminal Nickname✅✅
Pay at table on mobile devices / QR code⛔️⛔️
View settlement✅✅

Troubleshooting - FAQs

  • What is the cost?
  • How do I get a connection code?
  • I don’t see my POS in the POS list?
  • The email on file for the customer is wrong
  • What POS providers does Smart Hospitality currently Support?
  • How do I connect my POS?
  • My connection has gone down. What should I do?
  • Tip error
  • Cannot find Smart Hospitality tender button
  • Receipt printing - two prompts
  • Default app
  • Surcharging not applying to payment
  • Surcharging not registering in the POS
  • Split by item is greyed out and can’t be chosen as an option
  • My settlement totals don’t match my POS
  • How do I turn on ‘Pay by amount’?
  • What are the app reporting hours?
  • How do I look up an old transaction?

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