Smart Hospitality knowledge base
This is an online resource for CommBank staff supporting Smart Hospitality.

Smart Hospitality resources
Here is all the documentation you will need to both sell to and support Smart Hospitality merchants.
CSM Request Form
View CSM Request FormUse this form to collect all the required information for us to get customers integrated.
Smart Hospitality core value proposition
View core value propositionFor more information on the Smart Hospitality value proposition, download this file.
Smart Hospitality POS coverage
View POS coverageFor more information on eligible POS and installation lead times, download this file.
Smart Hospitality product brochure
Product brochureFor detailed documentation on Smart Hospitality and its features (approved for customers), download this file.
Smart Hospitality feature matrix
Smart Hospitality offers category-leading features, but some are only available when POS integrated.
| Feature Matrix | Standalone | Integrated (POS connected) |
|---|---|---|
| Pay via table/order feature | ✅ | ✅ |
| Pay via amount | ✅ | ✅ |
| Split by amount/people | ✅ | ✅ |
| Split by item | ✅ | ✅ |
| Split evenly | ✅ | ✅ |
| Tipping | ✅ | ✅ |
| Customised tip options | ✅ | ✅ |
| Split/Tip setting toggle | ✅ | ✅ |
| POS initiated payments (PIP) | ⛔️ | ✅ |
| Sales overview reporting | ✅ | ✅ |
| Transaction history reporting | ✅ | ✅ |
| Real-time desktop reporting dashboard | ⛔️ | ✅ |
| Refunds | ✅ | ✅ |
| Lite POS | ⛔️ | ⛔️ |
| MOTO | ✅ | ✅ |
| Receipt (paper/digital) | ✅ | ✅ |
| Accessibility | ✅ | ✅ |
| Terminal Set Up Wizard | ✅ | ✅ |
| Service POS Connection | ✅ | ✅ |
| Terminal Nickname | ✅ | ✅ |
| Pay at table on mobile devices / QR code | ⛔️ | ⛔️ |
| View settlement | ✅ | ✅ |
Troubleshooting - FAQs
What is the cost?
How do I get a connection code?
I don’t see my POS in the POS list?
The email on file for the customer is wrong
What POS providers does Smart Hospitality currently Support?
How do I connect my POS?
My connection has gone down. What should I do?
Tip error
Cannot find Smart Hospitality tender button
Receipt printing - two prompts
Default app
Surcharging not applying to payment
Surcharging not registering in the POS
Split by item is greyed out and can’t be chosen as an option
My settlement totals don’t match my POS
How do I turn on ‘Pay by amount’?
What are the app reporting hours?
How do I look up an old transaction?