Have you ever heard of “POS-integration” or “middleware” and wondered, “what the Focaccia is that!?” You’re not alone! When we use apps, we interact with what’s known as the “front-end” of their software, but there’s also another system that works behind the scenes. Middleware services like Doshii connect the front-end and back-end systems, allowing them to exchange data seamlessly.
How does POS integration work?
Think about your venue. Your kitchen is cooking and you’ve got a ton of delicious dishes ready to be served up to your hungry customers. But how do you get the food from the kitchen to the table? That’s where your food runner comes in – a staff member who “runs” the food from the kitchen to the customers.
Now, think of middleware – or POS-integration – just like a food runner, but for your apps! Doshii’s middleware service is like the ultimate food runner, passing data to and from all of our amazing hospitality apps like Uber Eats, DoorDash, Deputy and more! It’s like having a whole buffet of apps all talking to each other and exchanging data seamlessly.
Just like a great food runner, Doshii makes sure everything runs smoothly, ensuring that all of your apps communicate with your venue’s POS system without any hiccups.
It’s like having an entire team of expert runners making sure everything gets to where it needs to be! So your staff can focus on dishing up great food and drinks, while Doshii takes care of the tech stuff.
What kind of apps and POS does Doshii dish up?
Doshii’s POS-integration service works with apps of all flavours! We serve up a wide range of app integrations covering everything from pickup and delivery to payments, rostering, and business intelligence – and a whole lot more in between. As middleware maître d’s, we make sure all these different types of apps talk directly to your venue’s POS, creating a common interface for seamless communication. This means you can manage all your hospitality apps on one digital platform – it’s as easy as pie!
Our middleware service keeps communication clean and consistent, which is great news for all types of software – from small bespoke apps to larger ones. We bring them together, allowing apps, POS, and programs to integrate like a perfectly-run kitchen. So spice up your hospitality business with Doshii’s seamless POS-integration to streamline your venue’s ops!
How can middleware help my hospo venue?
Doshii integration is the secret sauce to smoother venue ops! But the value it produces depends on the kind of apps you use.
For example, let’s say you rely on food delivery or pickup apps like:
Without Doshii, your staff must manually enter orders and data from these apps into your POS system. This means potential for mistakes (which means wasting more time re-entering and correcting orders) and a huge misallocation of staff resources. Think of all the other things your staff could be doing with that time – like providing your customers with friendlier and more engaging customer service!
Your venue could also save more money – if you no longer need to have one employee per shift on “tablet duty”, then your labour costs could be cut down significantly and that money allocated into new revenue streams to help bump your business up to the next level.
What if my venue doesn’t use pickup or delivery apps?
Great question! While our pickup & delivery apps are definitely popular, not all of our customers use them. Maybe like them, your venue relies on reservation apps like:
Or employee scheduling apps like:
Doshii’s seamless integration means that the data from these apps is sent directly to your POS. For reservations apps, that means knowing how many customers to expect and helps you choose the right staff (in the right numbers) to cover the shift. For rostering apps, you’ll be able to see who’s clocked on, who’s called in sick and who’s running late – all from one clean, calm counter, with no need to manually manage apps. You’ll have all the information you need in your digital mise en place. Plus, you’ll get handy data to help you uncover hidden efficiencies and create new opportunities for growth.
A tasty concept, no?
Data is the cherry on top!
Doshii integration isn’t just about making communication between apps and your venue’s POS seamless. It also generates real-time data that can give you insights about your business operations and customer behaviour. This information can help you make smart decisions about your costs, profits, and revenue. With this knowledge, you can improve your customer experience and find exciting new ways to boost your business revenue.
The bottom line
If you rely on apps for your venue operations, you’ll want to fully understand what the focaccia middleware is, how it works, and how your venue can benefit from it… Because it’s the secret sauce that’ll keep your venue bubbling away!
If you’re feeling confused, don’t worry – our all-Aussie-based support team is here to help. Whether you need a quick bite of information or a full course of assistance, we’ve got you covered. Contact us anytime, we’ll be happy to lend a hand!