Square, Uber Eats, & DoorDash POS Integration via Doshii Delivers Venue Success
Everyone among us deserves a little treat now and again – and this is the belief on which Donut Bros was founded. Offering a more accessible sweet treat became the name of the game for hospo entrepreneur Ben Wake and the team at Donut Bros, who offer a range of delish donuts that are gluten-free, soy-free and dairy-free – meaning they can be enjoyed by just about everybody!
With franchised locations now stretching across multiple states and territories throughout Australia, these democratic donuts have earned a fair few fans – who doesn’t love a donut, after all?
But it’s not just the sweet circular morsels that have helped Donut Bros succeed. It’s also down to their exceptional service – with additional help from Square, Uber Eats, DoorDash, and of course Doshii’s seamless app-to-POS tech integration and menu management feature!
So how did Doshii and co help take Donut Bros from a one-stop-shop to a multi-city superstar purveyor of sweet treats? Read on to find out!
How Doshii Enhanced Donut Bros’ Online Ordering Experience
When Ben began his business journey with Donut Bros, it was far from smooth sailing from an operational point of view. “We had nothing but issues,” he says with a laugh. “So, orders wouldn’t come through. We had drivers rocking up with nothing to collect. It was just all over the joint.” For a business that relies on online ordering and pickup & delivery service as a substantial chunk of their business model, it was far from ideal.
With big plans to expand and franchise right from the beginning, Ben and his team knew they had to get their tech sorted straight away. After some searching and a few false starts, they decided to give Doshii a try – and they were quickly glad that they did.
Donut Bros uses Doshii to connect
Connecting Doshii helped them get their orders from Uber Eats and DoorDash flowing seamlessly through to their Square POS, ironing out the issues they were having with delivery and giving them the boost to their bottom line their business needed to focus on growing and expanding their customer base.
Doshii’s 30-Day Trial Was the Cherry on Top
“We had nearly two years of issues with other companies,” says Ben. So when he found out he could get a taste of Doshii with a 30-day free trial period, it was a no-brainer.
If you’re willing to give us a trial period for nothing, you obviously really believe in your product. So, to us, it made sense.
Ben Wake, Donut Bros Founder
Supporting Big Goals and Expansion for Donut Bros
Ben’s big plans for expansion were given the support they needed to succeed with help from Doshii’s seamless integration. In addition to five kiosk locations and pop-ups, they also offer online-only services and franchise opportunities as well. In a few years, Ben anticipates that Donut Bros will have between 10 and 15 locations – something he hopes Doshii’s integration with their delivery apps will help them achieve sooner rather than later.
“The revenue is the big thing,” he says. “We’ve got the consistent revenue coming in from the delivery side of things, which we didn’t have in the past. So it’s enabled us to grow and expand faster because we’ve got a bit more capital there that we didn’t have for nearly, two and a half years when we’re using delivery.”
A Sweet Success Story: Donut Bros & Doshii’s POS Integration
In addition to the streamlined delivery capability, Ben and his team have found integrating with Doshii’s sprawling buffet of hospitality apps to be an effortless process, including Uber Eats and DoorDash – one that he’s been able to easily replicate when opening new kiosks. And anytime technical help is needed?
“We’ve had no issues at all,” he says.
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You guys just take care of it.
Ben Wake, Donut Bros Founder
This streamlined connection between the Square POS and DoorDash and Uber Eats apps via Doshii has enabled the Donut Bros brand to enjoy sweet success as they expand on their journey to democratise donuts for the masses.
Because, like the Donut Bros hot cinnamon donuts injected (yes, INJECTED) with Nutella, salted caramel apple, lemon and raspberry jam – it just works.
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